Product Warranty

Thank you for purchasing our products. We know our customers do not have the time to inspect all components and specifications we use in our products. You will have peace of mind by looking at our service and support options.

Our center of interest is to ensure you have a great experience with Arkscan products and services. We are proud of the products we provide and commit that all Arkscan products will be free from defects for a minimum period of one year from date of purchase.

Arkscan guarantees that our products be free from defects in material and workmanship during the warranty period. Product problem diagnosis, labor and part replacement are warranted for a minimum of 1 year from date of purchase. This warranty is valid only for the first customer purchase. You must keep your receipt as proof of the date of purchase.

The following conditions are not covered under Arkscan Standard Warranty plan:

  1. If serial number on the product has been vandalized, changed, or removed.
  2. Arkscan is not liable for direct, indirect, results of or accidental damages coming out of the incapability to use our products, even if Arkscan has been informed of the possibility of such damages.
  3. Damage, degradation, or malfunction from:
    • Accident, misuse, neglect, chemical, radioactive substance, poison, liquid, fire, water, natural disasters and failure to follow instructions given with the product.
    • Products purchased from unauthorized retailer and distributor.
    • Attempted repair by anyone other than Arkscan.
    • Lost, stolen or discarded product by you or damage from shipping.
    • Causes to the exterior or outer surface of the product.
    • Use of supplies or parts not meeting Arkscan’s specifications.
    • Customer-caused defects.
    • Normal wear and tear or any other cause which is not related to defect in product.
    • Removal, installation, and configuration service charges.

Follow the steps to process our Standard Warranty Coverage:

  1. Call Arskcan at 1-212-655-4423 and speak with our Tech Support or send your request through email at This email address is being protected from spambots. You need JavaScript enabled to view it..
  2. You must have the product model number, serial number and proof of purchase available.
  3. Our tech support will attempt to correct the problem through a series of trouble shooting steps. If it is determined that the product must be sent to Arkscan for further evaluation:
    1. RMA number will be assigned to you and the specific product.
    2. Arkscan will review, assess and confirm if the product is under warranty or out of warranty coverage.
    3. The customer is responsible for returning the defective product where it prevents further damage during shipping. The use of additional shipping box might be necessary to protect the product and contents during shipment as the original shipping box may not be used again.
    4. You should include a documentation with the itemized packing list of the package content.
    5. The RMA number must be clearly marked on the outside of the shipping box. Packages not marked with a RMA number will not be received by Arkscan and will be returned to sender unopened.
Exclusion of Damages
Arkscan’s liability is limited to the cost of one of the following solutions: (1) Replacement of product or similar new product; (2) repair of the defective product; or (3) refund of a proportionate share of the original purchase price dependent on declaration of original invoice and as determined by the remainder of the warranty period if repair or replacement of the product is not feasible. The solution chosen will be in good faith and at the discretion of Arkscan.

Arkscan shall not be liable for:

  1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, interference with business relationships, or other commercial loss, even if advised of their possibility of such damages.
  2. Any other damages, whether incidental, consequential or otherwise.
  3. Any claim against you by any other party.
  4. Any verbal warranty assurances made by an Arkscan employee or Arkscan authorized distributor or reseller that conflicts or enhances the written warranty included here.

There are no warranties, expressed or implied, which extend beyond the description contained herein.

If the Arkscan device you purchased is Dead on Arrival and you purchased it within the last 30 days, follow these steps:

  1. You will need to email an RMA request to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our Arkscan tech support team.
  2. Our tech support team will assist you over the phone.
  3. If the issue cannot be corrected by phone support, and the product has been confirmed as received within the last 30 days, the case will be classified as Dead on Arrival.
  4. Our tech support team will then ask you to ship the product back to us and we will cover the shipping cost.
  5. Once we received the product and confirm the issue stated, we will send a new product to you, stock permitting, at no cost.

Warranty for Customers Outside of the United States
We have amazing customers around the world. If you are located outside of the United States, you will receive the same coverage, however, you will be responsible for paying freight and possible import/export charges both ways.

HQ Location: 420 West 42nd Street, Suite 11C, New York City, NY 10036 USA  |  1-(212)-655-4423  |