Return Policy

First, if you have a need to consider refunds and returns, you likely purchased a product from us. Thank you for your business. We promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. We have a great refund and return policy. Return policy is only for directly placed orders through our website Arkscan.com. For all other orders such as purchase orders, software purchases and contracted projects, this return policy will not be applied and will be based on agreement by Arkscan and the customer. That said, here are some things you might want to know...

  • You may cancel an order at any time prior to shipment.
  • If the product arrived physically damaged, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include the proof of purchase, document where the damage is located, a photograph of the damage within 2 business days of receipt of visibly damaged product. Keep the product in original condition it was received. Once we receive your email, we will work with you to process a replacement.
  • If the product arrived defective, we will work with you to diagnose the problem and resolve the issue. If the issue cannot be resolved, we will process a replacement. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include the proof of purchase. Notify us within 30 days of receipt of the product.
  • You may return our product within 30 days of receipt of the product and get back 100% of the product cost. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include the proof of purchase and let us know that you would like to return the product. Product returns for full refund require proof of purchase, product original packaging, including all materials pertaining to the product, such as cables, manuals, power cords, power supplies, batteries, software, etc. Products must be absent of visible markings, such as magic marker, pen ink, labels, stickers, paint, oils and grease, velcro, glue, tape, etc. Products must be absent of physical damage, such as scratches, cracks, chips, tears, dents, compressions, etc.
  • Product Returns must be secured properly for shipping and packed appropriately to avoid damages. Proof of signature for return delivery is required and we highly recommend Insurance on the return delivery.

HQ Location: 420 West 42nd Street, Suite 11C, New York City, NY 10036 USA  |  1-(212)-655-4423  |  info@arkscan.com

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